Refund policy

RETURN & REFUND POLICY — KOUB

Last updated: August 2026

At KOUB, we want you to be satisfied with your purchase.

DEFECTIVE OR INCORRECT ITEMS

If your item arrives with a manufacturing defect, damage, or is not consistent with the product specifications or the item you ordered, please contact us as soon as possible.

In accordance with applicable consumer protection requirements in the Kingdom of Bahrain, eligible defective, faulty, or non-conforming products may be returned or exchanged within 15 days from the date of purchase.

To help us process your request, please provide:

• Your order number or proof of purchase.
• Clear photos or videos showing the issue.
• Photos of the packaging where relevant.

Once the issue has been reviewed and confirmed, KOUB will arrange an appropriate replacement, exchange, or refund as applicable.

CHANGE OF MIND

Unless otherwise required by applicable law, KOUB does not currently accept returns or exchanges solely because of:

• Change of mind.
• Personal preference.
• Choosing a different color or design after receiving the correct item.

The item you receive must match the product and specifications shown or agreed upon at the time of purchase.

CUSTOM OR PERSONALIZED PRODUCTS

Products that have been specially customized or personalized for a customer cannot normally be returned because of a change of mind.

This does not affect your rights if the product is defective, damaged, or does not match what was agreed upon.

BUNDLES, DISCOUNTS & PROMOTIONAL ITEMS

Items purchased as part of a bundle, promotional offer, or discounted set remain covered in cases of manufacturing defects, damage, or non-conformity.

For change-of-mind requests, promotional and bundle purchases are normally final sale unless otherwise stated or required by applicable law.

DAMAGED DURING DELIVERY

If your order appears to have been damaged during delivery, please contact us as soon as possible after receiving it.

Please keep the item and its packaging until we have reviewed the issue.

REFUNDS

Where a refund is approved, it will be processed using an appropriate refund method depending on how the original payment was made.

Processing times may vary depending on the payment provider or bank.

SHIPPING COSTS

If the return is due to a confirmed defect, incorrect item, or issue attributable to KOUB, the customer will not be charged additional costs for the approved replacement or return.

Where a return is accepted for another reason, any applicable delivery or return costs will be communicated before the return is processed.

PROOF OF PURCHASE

We may request an order confirmation, receipt, invoice, or other proof of purchase before processing a return, replacement, exchange, or refund.

YOUR CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude any mandatory rights available to consumers under the laws and regulations of the Kingdom of Bahrain.

CONTACT US

For return, exchange, or refund requests:

KOUB
Kingdom of Bahrain

WhatsApp / Phone:
+973 3655 7912

Email:
Koub.bh@hotmail.com

Instagram:
@koub.bh