Shipping policy

SHIPPING & DELIVERY POLICY — KOUB

Last updated: September 2026

At KOUB, we aim to make delivery simple, clear, and reliable.

BAHRAIN DELIVERY

Estimated delivery within Bahrain: 2–3 days. Standard delivery within Bahrain is BHD 2.

Orders with a subtotal of BHD 16 or more qualify for FREE delivery within Bahrain.

Free delivery is applied automatically when the qualifying order value is reached.

GCC DELIVERY

Estimated GCC delivery: 3–5 business days. We currently deliver to selected GCC countries through SMSA, including Saudi Arabia, Qatar, Kuwait, United Arab Emirates, and Oman.

GCC shipping charges are calculated based on the total shipment weight:

• Up to 1 kg: BHD 4.000
• Up to 2 kg: BHD 6.500
• Up to 3 kg: BHD 8.000
• Up to 4 kg: BHD 9.500
• Up to 5 kg: BHD 12.000

For shipments exceeding 5 kg, the applicable shipping rate may be confirmed separately or displayed at checkout where available.

The final shipping charge will always be shown before the order is completed.

LOCAL PICKUP

Where Local Pickup is available at checkout, customers can choose to collect their order instead of having it delivered.

There is no delivery charge for Local Pickup unless otherwise stated.

Please wait until your order is confirmed as ready before arriving for collection.

ORDER PREPARATION

Orders are prepared as quickly as possible after confirmation.

Customers may receive order and delivery updates through WhatsApp using the mobile number provided with the order.

Delivery times are estimates and may vary depending on the destination, courier availability, public holidays, weather conditions, customs processing, or other circumstances outside KOUB’s reasonable control.

PRE-ORDERS

Products marked as “Pre-order” may require additional preparation or waiting time before they are ready for delivery.

Any estimated availability or delivery date provided for a pre-order is an estimate and may change.

KOUB will provide updates where necessary if there is a significant delay.

DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information, including:

• Full name
• Valid mobile number
• Correct delivery address
• Area / city
• Any additional information needed for the courier to locate the address

KOUB is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If we are unable to contact the customer or successfully deliver the order because of incorrect information, additional delivery charges may apply for a new delivery attempt.

GCC CUSTOMS & IMPORT CHARGES

GCC orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, any such charges imposed by the destination country are the responsibility of the customer.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or different from what you ordered, please contact KOUB as soon as possible.

Please keep the product and packaging and provide clear photos or videos of the issue.

Eligible cases will be handled in accordance with our Return & Refund Policy and applicable consumer protection requirements.

DELIVERY DELAYS

Although we aim to deliver orders within the expected timeframe, delays can occasionally occur due to circumstances outside our reasonable control.

Where possible, we will assist customers with delivery-related issues and provide available updates.

CONTACT US

For questions regarding shipping, delivery, or your order:

KOUB
Kingdom of Bahrain

WhatsApp / Phone:
+973 3655 7912

Email:
Koub.bh@hotmail.com

Instagram:
@koub.bh